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Our helpdesk services provide a complete and powerful IT Management Tool to both your internal IT personnel and end-users. Our helpdesk end-to-end connectivity results in 98% resolution of all problems on the first call, proactive problem resolution, improved customer satisfaction and increased end user productivity.
Overall, our services will significantly lower the cost of your IT support while helping you get the most out of your network and computers.
TMS Engineers are senior engineers with the benefit experience from working in a variety of environments. Even a doctor or lawyer occasionally needs to call in a specialist. Help desk support from equipment and software vendors can result in a frustrating process of playing a revolving blame game while your IT issues go unresolved.
TMS Remote Helpdesk is the one stop for expert support. TMS will remotely access your systems and work with you to identify the problem. We will quickly identify if the problem can be addressed remotely or if on-site support is required.
TMS will contact the appropriate software or hardware vendor, open a ticket, and pursue the fastest possible resolution.